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Booking Terms & Conditions

Check in
On day of arrival check in is between 4pm and 6pm. Any time after 6pm must be pre arranged. To do this please ring on 01668 215507 or e-mail enquiries@chattonpark.com.

Depratures
Check out on day of departure is 10am.

Booking terms
On line or telephone bookings must be secured by using an acceptable valid credit/debit card. A 50% deposit is will be taken on booking which is non-refundable.
The balance will be taken 31 days before arrival.
If staying 1 night the full payment will be taken on booking which is non-refundable.
group or wedding bookings, the full balance is due 12 weeks before your stay.
. 
We accept most credit /debit cards.
We do not accept cheques or American express.

Adult only
We are adult only (18yrs plus) Any one arriving with children will be refused admittance. However the full amount of money for your stay will be taken.

Pets
We do not accept pets, not even in the back of cars. Anyone arriving with pets will be refused admittance. However the full amount of money for your stay will be taken.

No smoking
For the comfort and safety of all our guesrs we are exclusively a non-smoking establishment.

Damage
We reserve the right to charge guests for any damage caused to property or structure of Chatton Park House and Lodge. Also anything removed or taken. We will make a charge to the guests credit/debit card or send an invoice for the cost for payment to the guests registered address.

Liability
The liability for guests for their account is not waved and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (a group booking) the lead guest providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges. 

Insurance
We strongly advise that travel insurance to cover any unforseen circumstances. 

 

Cancellation Policy

Due to Covid any booking made after the 24th of March 2020 are under the below instructions.

Chatton Park Guarantee.

Book with confidence knowing that.

1 If the goverment place restrictions on travel to our area or we are placed on restrictions we will issue you a voucher for 12months for all monies paid to go towards a future booking no future prices can be guaranteed.

To receive the voucher any outstanding balance must be paid at time of cancellation.

2 If you decide to cancel when no restrictions are in place then our normal cancellation policy remains in place and we will try to re let your rooms to save you any further costs.

Normal Booking Procedure and Standard Cancellation Policy.

All bookings pay a 50% non-refundable deposit, and the full balance is taken 7 days before arrival.

1 night stays 100% non-refundable deposit.

If you cancel 60 days or more before your stay you will only incur a 50% charge, 1 night 100% charge. If you cancel less than 60 days before your stay 100% of the booking will be charged. However, if for any reason you do have to cancel please inform us at your earliest convenience so we will try and sell the accommodation again and try and reduce your cost.

If you leave for any reason during your stay the full balance of your original booking will be payable.

We are a small establishment with only 5 rooms and unlike the large hotels we cannot absorb cancellation costs. Thank you for your understanding.

Privacy Policy

Effective date april 2018

This privacy statement applies to www.chattonpark.com owned and operated by Chatton Park house Bed & Breakfast. The privacy statement describes how we collect and use the information, which may include personal data, you provide on our web site www.chattonpark.com or over the phone.

Data collection
The types of personal data that we collect includes:
Your first name, last name, email address, phone number and home address.
Credit/debit card details (type of card, card number, name on card, expiration date and security code).
Guest stay date, including date of arrival and departure, special requests made, observations about your service prefrences, facilities or any other services used.
Data you provide regarding your marketing prefrences or in the course of participating in promotional offers.

What legal basis are used to justfy the collection of your personal data?
We use "contract" and/or "legitimate intrest" as the legal basis for collecting, storing processing your personal data when:

*You make a booking/purchase.
*You contact us with a booking enquiry, or
*You submit a review.

We use "consent" as the legal basis for collecting , storing and processing your personal data only. 

Data we collect automatically
When using our website, we also collect information, some of which may be personal data.

Processing purposes
We use your personal data for the following purposes:

*Reservations. We use your personal data to complete and administer your online and phone booking.
*Customer service. We use your personal data to provide customer service.
*Guest reviews. We may use your contact data to invite you by e-mail to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website.

Where is the personal data stored, who has access to it, and how secure is it?
Any personal data collected via our website is held within a secure, password protected system, only authorised users with valid user names and passwords have access to the data held on this system. The system is stored on a secure server that is located in a secure UK data centre where only authorised personnel have access to the building.

How long do we store your personal data for?
If you have made a purchase from us we store your personal information for a minimum of 7 years as HMRC and other government bodies require us to keep transactions and invoicing records for this length of time. If you have requested information from us via our website or via phone we will store your personal data on file for a minimum of 1 year, but we will not send you any marketing information. 

Data sharing
We do not share any personal data with any third parties and never pass information onto anyone else.

We will always send you a confirmation e-mail on booking.

How can you access, review and amend your personal data which we hold?
You have the right to know what personal information we hold about you and are free to amend the personal data we hold about you at any time. To review or update your personal data please contact us at enquiries@chattonpark.com or 01668 215507.

Who can you complain to if you have an issue with the way we process or store your personal data?
If you believe that our processing of your personal data infringes data protection laws then you have the right to complain to the supervisory authority for data protection. You will need to contact the appropriate authority in your EU country of residence, In the UK the supervisory authority is the ICO.

Other websites
Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this page. this privacy policy was last updated on the 28th April 2018.

 

 

 

Access Statement

Access Statement for Chatton Park House

Bed & Breakfast

Chatton, Alnwick, Northumberland, NE66 5RA

Tel: 01668 215507

E-mail enquiries@chattonpark.com

Web: www.chattonpark.com

 

 

At Chatton Park we aim to cater for all the needs of our visitors. We invite you into our home offering four bedrooms to our guests on a bed and breakfast basis. We are a non smoking establishment.

 

This statement is a detail of the facilities we provide. If you have any specific queries then please contact us by telephone or e-mail.

 

Pre-Arrival

*Limited bus service to the village from Alnwick and Wooler.

*Nearest mainline railway station is 16 miles at Berwick Upon Tweed.

*Nearest Airport is 50 miles at Newcastle International.

*Local taxi service available. We can make a booking for you.

*Cycle hire available in Wooler.

*Allergy sufferers/special requests to advise us of requirements.

*Hospital, Dentist, Opticians in Alnwick and Berwick.

*Guests are asked to ring up the day before arrival with estimated time of arrival.

*Deposits required on advanced bookings and balance due on day of departure by, cash and most credit/debit cards.

 

Arrival and Car Parking Facilities

*Property is located 150 meters from the main road through stone gateposts. Tarmaced drive way to the parking area for three vehicles in marked bays.

*Assistance with luggage offered.

*The centre of the village with shop/post office and pub is located three quarters of a mile from Chatton Park.

*Over door lighting, driveway and house, dark sensitive lighting. Torches are provided in all rooms for additional lighting.

 

 

 

Main Entrance and Reception

*the front door has one step 13cm high. Door width 91cm. Leading to a flagstone porch door width 86cm then step into the hallway with wood floor.

*Hallway leads of to carpeted lounge and dining room.

*Main staircase has 14 steps 16 cm high leading to landing. Hand rail on the right. 6 more steps leading to first floor and three bedrooms. Hand rail on the right.

*The stairs are lit continuously.

*Reception desk 77cm high. Use of landline telephone on request.

*Use of laptop in hallway for internet access.

*Use of own laptop in rooms via wire-fi.

*Audible smoke alarms on stairs and hallway.

 *Seats provided in hallway, 47cm high.

 

Public Areas (general)

*Ground flooring is short pile carpet or wood flooring

*All areas are well lit.

*2 large open fires in quest lunge, 1 open fire in dining room.

*Guest lounge and dining room on ground floor.

*All bedrooms are en-suite. No public toilet.

 

Dinning & Day Service

Breakfast is served in the dining room with internal door width of 87cm.

*Breakfast is served on 3 separate large round tables 115cm in diameter and 77 cm high.

*Cold buffet breakfast is self served 85cm high.

*Soft lighting and soft music played.

*Breakfast is cooked to order. Served between 8am and 9am.

*Full choice menu available. Dishes rang from traditional cooked breakfast to fish dishes, vegetarian and special diets are catered for.

please take note that we are a Bed & Breakfast not a Hotel thus there is no service between 11am until 4pm.

*Dinner is not provided. We can help with the choice of restaurant and make reservations for our guests.

 

Laundry

*Iron s and ironing boards are available in all rooms.

 

Leisure

*Cycle hire available locally.

*Local taxi available. We can make reservations.

*Pamphlets on local area available as well as books.

*Beauty treatments can be arranged at leisure centre in seahouses, 12 miles from property.

*Swimming available at Alnwick/Berwick about 15 miles from property.

*Golf courses within 6 miles.

*Horse riding near by.

*Fishing in Chatton.

 

Bedrooms

*There are a total of four bedrooms with en-suite facilities. One room is a suite with its own lounge. Short pile carpet. Wood floor in bathrooms. Oil fired central heating throughout. All duvets and pillows are feather we do have  allergy free that can be requested before arrival.

*All linen is 100% cotton and of excellent quality. All towels are of excellent quality. Robes and slippers are provided.

*Hairdryers, cotton wool balls, hankies, and toiletries provided.

 

Chatton Suite

*Super king size bed 200cm by 180cm by 50cm high.

*Side clearance of 74cm clearance at bottom 115cm.

*Tea and coffee making facilities.

*Draws 89cm

*Fridge

*External door 86cm wide.

*Radio, CD player, and clock.

*Torch

*Hairdryer.

*Door to bathroom 86cm wide.

*Wood flooring in bathroom.

*LED lighting.

*Separate shower cubicle 1000cm by 1000cm.

*Roll top slipper bath 65cm high by 65cm wide.

*Radiator with towel rail above.

*Door leading to lounge 70cm wide.

*2seater leather sofas and leather chair 42cm high.

*TV with digital and DVD.

*Coffee table 40cm high

*Built in wardrobe.

 

CheviotSuite

*Super king size bed 200cm by 180cm by 50cm high.

*Side clearance 74cm, clearance at bottom 115cm.

*Tea and coffee making facilities.

*Draws 89cm.

*External door 86cm wide.

*Radio, CD, player and clock.

*Torch.

*Hairdryer.

*LED lighting.

*Seperate shower cubicle 1000cm by 1000cm.

*Heated towel rail.

*Door leading to lounge 70cm wide.

*2 seater sofa and chair 42cm high.

*TV with digital and DVD.

*Coffee table 40cm high.

*Seperate wardrobe.

*Seprate Toilet room. 

 

Alnwick

*Super king size bed 200cm by 180cm by 50cm high.

*Clearance either side 160cm. Bottom 140cm.

*Tea and coffee making facilities.

*Fridge.

*Hairdryer.

*Radio, CD player and clock.

*TV with digital and DVD.

*2 leather chairs 42cm high.

*1 table 75ch in diameter and 70 cm high.

*Torch.

*Heated towel rail

*Seat in bathroom.

*Double shower cubicle 120cm by 80cm.

*Wood floor in bathroom.

 

Chillingham

*Twin beds 95cm by 198cm by 65cm high or super king 200cm by 180cm by 65cm high.

*Clearance both sides 85cm. Bottom 150cm.

*Fitted wardrobe.

*Draws.

*Lobby at entrance to room with cupboard housing tea/coffee making facilities and fridge.

*Hairdryer.

*Radio, CD player and clock.

*TV with digital and DVD.

*2 leather chairs 50cm high.

* 1 table 75cm in diameter and 70cm high.

*Wood floor in bathroom.

*Double shower cubicle 120cm by 80cm.
 

Garden

*Access to garden at all times.

*Security lighting on house.

*Garden is mainly lawned.

*Various locations for seating.

 

 

Access Statement for Chatton Park Lodge

Self Catering Cottage

Chatton, Alnwick, Northumberland, NE66 5RA

Tel: 01668 215507

E-mail: enquiries@chattonpark.com

Web: www.chattonpark.com

 

At Chatton Park Lodge we aim to provide you with a comfortable well equipped cottage. We are a non smoking establishment.

 

This statement gives you details of the facilities we provide. If you have any specific queries then please contact us by telephone or e-mail.

 

Pre-Arrival

*Limited bus service to the village from Alnwick and Wooler.

*Nearest mainline railway station is 16 miles at Berwick Upon Tweed.

*Nearest Airport is 50 miles at Newcastle International.

*Local taxi service available.

*Cycle hire available in Wooler.

*Hospital, Dentist, Opticians in Alnwick and Berwick.

*Guests are asked to ring the day before arrival with estimated time of arrival.

*Deposits are required on advanced booking and the balance is paid eight weeks before your stay. Cash and most credit/debit cards are taken.

 

Arrival and car parking facilities

*Property is located 30 meters from the main road through stone gateposts. Tarmaced drive. The lodge is first on your left through stone gateposts onto a graveled drive, parking for 4 cars.

*Graveled drive leading to 4 steps. Graveled walk way to front door. 1 step up to front door. Thresh on door.

*The centre of the village with shop/post office and pub is three quarters of a mile from Chatton Park Lodge.

*Over door lighting, lighting on house is controlled by switch in the lodge by front door. Torches are provided in two bedrooms and kitchen for additional lighting.

*You will come to the main house and given your key and then taken to the lodge and given a tour of the Lodge.

 

Entrance

*Once inside the lodge hallway has tiled flooring leading to all rooms. Level access to all rooms.

 

Lounge

*Carpeted flooring

*Open fire coal etc provided on arrival. Upon departure any coal etc that has been used needs to be replaced. 

*Two sofas

*Coffee table

*Book case

*Digital TV

*DVD player

*CD player

*Also books, games, CD’s and DVD’s for your use

 

Dressing room

*Dressing table, wardrobe and set of draws, large floor standing mirror.

*Carpeted flooring

 

Bedroom 1

* Super king size bed, 2 side tables, chair, large floor standing mirror.

*Carpeted flooring.

 

Bathroom

*Tiled flooring

*Bath with over shower

*Toilet and sink

*Taps with lever handles

 

Kitchen

*Tiled flooring

*Round wooden table and 4 chairs

*Cooker

*Dishwasher

*Washer

*Microwave

*Fridge/freezer

*Toaster

*Kettle

*Plus fully equipped with all kitchen utensils and dishes.

*Sink taps have lever handles

 

Laundry

*All bedding and towels are provided.

 

Leisure

*Cycle hire available locally

*Local taxi available

*Pamphlets on local area in information file provided

*Books on local area

*Beauty treatments at Seahouses leisure centre 12 miles from property.

*Swimming available at Alnwick/Berwick about 15 miles from property

*Golf course within 6 miles

*Horse riding near by

*Fishing in Chatton

 

Garden

*Own private lawned garden Surrounded by half wall and half hedge

*4 chairs, table and parasol

*Wooden bench

 

Departure

*Check out is 10am

*Please bring the key over to the main house by 10am.

*If you leave earlier please close door and put key through the letter box